Our returns policy is summarised below. If you have any questions just contact us, we'll be glad to assist.
What do I do if an item I've ordered is no longer wanted?
We hope that you will be very happy with your order from moto-performance.co.uk, but in the unlikely event you are not satisfied we’ll be very happy to help you within 7 days of purchase, subject to conditions, if the product is simply no longer required and not faulty we reserve the right to refund the product cost only. The original delivery costs will not be refunded.
Returned goods must be unused with no marks or signs of wear and with their original packaging, with labels etc, so that they can be re-sold. For refunds, we will refund the price of returned products to the purchaser, but we may withhold up to 20% of the purchase price if the condition of the product or packaging affect the resale value.
What do I do if an item is faulty when delivered?
Return faulty or incorrect items to us for either a refund or replacement goods, whichever you prefer; if a refund is requested, we will also refund the original delivery charge. Replacement goods are posted free.
How do I request a return?
How do I return items?
1. E-mail or call us on 0845 643 0659 to arrange the return. We'll give you a returns number to write on your returns label. If needed, we can e-mail a returns label to you. You can call 9am-5pm, Mon-Sat.
2. Carefully pack your items in their original packaging. You must enclose proof or purchase - receipt, e-mail confirmation or delivery note.
3. Post securely attach the label provided and drop it off at your local Post Office. Request a free proof or posting receipt. * This information applies to business to consumer sales: business to business sales are covered by a different policy.
Please refer to the terms and conditions for full details. Your statutory rights are not affected